"A satisfied customer is the best business strategy of all." Regardless of your industry or what your customer looks like, it is hard to argue with this well-known quote by Michael LeBoeuf. But when are customers really considered satisfie...
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This time of year, going on a cruise sounds like a dream. Such escapism! Cruises are popular holidays and they make an important contribution to Cape Town tourism when the ships dock here. We’re all delighted and relieved about the recove...
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We already celebrate Mother's and Father's Day, Secretary's Day, Boss's Day, Milk Tart Day, Shiraz Day... so why not have International Chef's Day? Why would we diarise 20 October in the honour of chefs? Perhaps because, even though they en...
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Regardless of whether you're able to spend R25 or R85 on a cup of coffee, we all want value for money. So what is the value of that warming beverage? Perhaps it is expectation. I think, what you expect from that cup of coffee lies at the ...
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“We shouldn’t waste a good crisis” says Gerard Martin of WineTechSA when asked about South Africa’s electricity challenge and its effect on the wine industry. Attending a bustling Cape Wine 2022 this week, I think his statement appl...
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